GRIEVANCE REDRESSAL
MECHANISAM
- a. Registration of Complaints:
The customers are
requested to necessarily provide Loan Account Number, type & details of
Grievance/ Query/ Suggestion along with phone no. & e-mail ID while lodging
their issue with the Company.
- b. Recording of Complaints:
Every branch of the
Company including the Head and Corporate Office shall maintain a Complaint
Register for recording the complaints received and their redressal thereof.
- c. Escalation matrix:
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LEVEL
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Particulars
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LEVEL -1
Branch/ Toll-free
number
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- Call us on our Toll Free No.
1800 1212 399
(Monday to Saturday –
10:30 am to 5 pm)
- Get your complaint logged in and seek
a complaint ticket ID for further
follow-up at your nearest SRGHFL
branch from Monday to Saturday
between 10:30 am to 5 pm.
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LEVEL -2
Grievance Redressal Officer
(if complain is not
resolved within 20 days from level 1 he can compliant at Level 2)
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Mr. Lavang Murdia
( Grievance Redressal Officer)
321, S.M. Lodha Complex Near Shastri Circule
Udaipur Rajasthan
313001
Tel no:-0294-2561882
Email:- cgrcell@srghousing.com
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LEVEL -3
National Housing Bank
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In case the Customer
do not receive any response from SRGHFL or he is not satisfied with the
response, he may contact the National Housing Bank at the following address:-
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Online Mode
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Complainant may click
on following link for registering complaint: https://grids.nhbonline.org.in
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Ofline Mode
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In offline/ physical
mode by post, you may write in prescribed format available at link Complaint_form.pdf (nhb.org.in) to the following address:
The Complaint Redressal Cell, Department of Supervision, National
Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi
Road,New Delhi – 110 003
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- d. Resolution Turn Around time
Grievances shall be
resolved in a proper and time bound manner with detailed advice to the
customer. The customer is kept informed in case of any delay envisaged by the
Company in resolution of the grievance beyond the stated timelines.